Privacy Statement

BitCD Technologies Private Limited (also referred to as “BitCD Cloud,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our clients’ personal data. This Privacy Policy describes how we collect, use, store, and protect the information of our clients, partners, and users in connection with our DevOps, cloud solutions, and consulting services.

1. Scope of Our Privacy Policy:
   

   This Privacy Policy applies to the information we collect when you engage with our services, such as Cloud Computing, DevOps, Database Management, Security, Cost Management, Architecture Design, Implementation, Management, and Maintenance of infrastructure stacks.

2. Information We Collect:
   

   We may collect the following types of information:

   1. Personal Information:

      1. Contact Details: Names, email addresses, phone numbers, and company names of clients or potential clients.

      2. Billing Information: Payment details and billing addresses for service-related transactions.

   2. Technical Information:

      1. Usage Data: Information on how you use our website, services, and support portals, including log data, browser type, IP addresses, and device information.

      2. Project Data: Technical information, architecture requirements, or infrastructure details provided by clients for project execution. This data is used strictly for the purposes of consultation, design, implementation, and management of client environments.

   3. Communication Data:

      1. Support Requests and Feedback: Information exchanged during client support interactions, consultations, and feedback forms.

3. How We Use Your Information:
   

   BitCD Cloud uses the collected information to:

   1. Provide and enhance our services, including cloud solutions, DevOps, databases, and security consultations.

   2. Manage billing, invoicing, and payment processing.

   3. Improve customer service and respond to support requests.

   4. Conduct client communications related to project progress, feedback, and updates.

   5. Improve our internal processes, tools, and infrastructure based on usage data and client feedback.

   We do not sell, trade, or otherwise transfer personal information to third parties unless it is required by law or necessary to deliver our services to you.

4. Data Security and Protection:
   

   We implement industry-standard security measures to protect your information:

   1. Encryption: Data is encrypted during transmission and at rest using secure protocols.

   2. Access Control: Only authorized personnel have access to personal and project data.

   3. Monitoring and Auditing: Regular monitoring of our systems to identify and mitigate potential security threats.

   While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. In the event of any security breach, we will notify affected users and relevant authorities as required by law.

5. Third-Party Service Providers:
   

   BitCD Cloud may work with third-party providers for services such as payment processing, analytics, or cloud hosting. These providers are carefully selected, and we ensure they comply with data protection standards. Our third-party service providers are only authorized to use your information as necessary to provide these services on our behalf.

6. Data Retention:
   

   We retain your data only as long as necessary for the purposes for which it was collected, including compliance with legal, regulatory, or reporting obligations. Upon the termination of a client relationship, we may retain certain information for historical or statistical purposes, but any personal data will be securely archived or deleted.

7. Your Rights and Choices:
   

   Depending on your location and applicable law, you may have the following rights regarding your personal information:

   1. Access: Request a copy of the personal information we hold about you.

   2. Correction: Request correction of any inaccurate or incomplete information.

   3. Deletion: Request deletion of your personal information, subject to legal or contractual restrictions.

   4. Objection and Restriction: Object to or restrict the processing of your data in certain circumstances.

   5. Data Portability: Request to transfer your data to another organization in a structured, commonly used, and machine-readable format.
      

   To exercise any of these rights, please contact us at privacy@bitcd.cloud.

8. Children’s Privacy:
   

   Our services are not intended for use by minors under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will promptly delete it.

9. Changes to This Privacy Policy:
   

   We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Effective Date” at the top of this page will indicate when this policy was last revised. We encourage you to review this policy regularly to stay informed about our data protection practices.

10. Contact Us:
    

    If you have questions, concerns, or feedback about this Privacy Policy or how we handle your data, please contact us at:

    1. BitCD Technologies Private Limited (BitCD Cloud)

    2. Email: privacy@bitcd.cloud

    3. Address: Whitefield, Bengaluru-560066, Karnataka, India
       
       

By using our services, you consent to the practices described in this Privacy Policy. Thank you for trusting BitCD Cloud with your DevOps and cloud solutions needs.